SHIPPING

AND RETURNS

Due to each item being made special for each individual person, we currently cannot offer full refunds on orders. However, to work around this, if you are unhappy with the fit, I offer a fully free alteration service on all of my garments! Simply give me a message and we will discuss your fit together, and then you can send the garment back to me. I'll make all of the appropriate alterations, and send it right back to you! I want you to be 100% happy with your Cloie Couture garment! Accessories however cannot be refunded, so please make sure you really want the item before you purchase. Please make sure you arrange to sent this back within 14 days.

Shipping costs below:

UK STANDARD: £4.80
SMALL ORDERS: £2.80 (£20 AND UNDER)

UK DPD GUARANTEED FOR CHRISTMAS: £16


LOCAL DROP OFF - HU POSTCODES ONLY: £1.50
IF YOU SELECT THIS AND ARENT IN HULL, I WILL CONTACT YOU FOR THE REMAINING PAYMENT - IF NO PAYMENT IS MADE, YOUR ORDER WILL BE CANCELLED.


EUROPE: £16

REST OF THE WORLD: £20

PLEASE NOTE:
WE CANNOT TAKE RESPONSIBILITY FOR ANY POSSIBLE CUSTOMS CHARGES. MY CUSTOMERS HAVEN'T REPORTED BACK TO ME ABOUT ANY AS OF YET. BUT PLEASE BE AWARE THERE MAY BE SOME CHARGES DEPENDING ON YOUR COUNTRY.

 

how long will my order take?

PLEASE NOTE:
DUE TO CORONAVIRUS, ALL ORDERS INCLUDING INTERNATIONAL MAY TAKE LONGER THAN USUAL TO GET TO YOU, ONCE THEY ARE WITH ROYAL MAIL.
 
My current turnaround time is approximately 2.5 WEEKS for each individual order.

This is the time that I spend ordering fabric, hand making the garment, packing, etc. And then finally taking it to the post office. You will receive a shipping confirmation email, and your parcel will then take however long your chosen shipping takes to get to you. Please allow longer for international orders. I do try to get accessories sent out quicker, but during busy periods it will be my usual turnaround time. 

 
If you have a special event coming up sooner, send me a message! I may be able to prioritize and fast-track an item for you.
 
Thank you for being extra patient and understanding that I am making these garments from start to finish by myself, so, unfortunately, I cant send items out the next day!
 
I promise it will be worth the wait!

want a custom garment?

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